1. These terms and conditions govern your purchase and use of ELEVEN Australia gift cards and eGift cards (together, gift cards).
  2. By purchasing or using a gift card, you indicate you have read, understood and accept these terms and conditions.
  3. If you have any questions about these terms and conditions, please contact us at
  1. Gift cards can be purchased online here only
  2. The purchase of a gift card is deemed to be complete and final , at the time you receive an order confirmation at your nominated email address.  You cannot cancel the purchase of a gift card or return a gift card after this time.
  1. Gift cards are only valid 1) for a purchase  online at the Australian ELEVEN Australia website of the country of issue and 2) for up to three years from the date of issue of the gift card.
  2. To redeem the value on a gift card this can only be done at the time of purchase on line - by entering the unique gift card code at the online checkout.  
  3. Gift cards are not legal tender, account cards, credit or debit cards or securities.
  4. Gift cards are not reloadable and cannot be exchanged or redeemed for cash, a discount, or anything else.
  5. The purchase of a Gift cards is excluded from discounts and sales – they cannot be redeemed for more than the value they were purchased at.
  1. USE
  1. Gift cards can be used in multiple transactions, before they expire (please refer to clause 3.
  2. This means gift cards can be used prior to their expiry -  until the balance reaches zero.
  3. You can check your gift card balance by enquiring at
  4. The dollar value on a gift card includes GST.
  5. If you make a purchase using the gift card for an amount that exceeds the gift card balance, you must pay the excess amount using another payment method.
  6. You can combine the balances of multiple gift cards to complete a purchase.
  7. If you return or exchange a product purchased using a gift card, the return or exchange will be governed by our Refund Policy.
  1. To the extent permitted by law, our liability is limited to replacing faulty gift cards.
  2. We will not replace any lost or stolen gift cards, or gift cards damaged by acts or omissions of you or a third party.
  3. If your gift card is lost or stolen, you should immediately contact us so we can cancel the gift card. This does not oblige us to replace your lost or stolen gift card.
  1. We are not liable to you or anyone else for any losses suffered or incurred due to a delay in delivery of your gift card.
  2. We reserve the right to cancel any gift card for any reason and at any time, without notice to you. If we do so, we will provide you with a refund or a replacement gift card equal to the balance on the cancelled gift card, unless the reason for cancellation was for suspicions of fraud or illegal activity.
  1. We may vary these terms and conditions from time to time.
  2. Any variations will be effective upon the posting of the revised terms and conditions on our website.
  3. Your continued use of a gift card after the posting of the revised terms and conditions constitutes your agreement to the revised terms and conditions.
  1. These terms and conditions are governed by the laws in force in Victoria, Australia.
  2. By purchasing or using a gift card, you submit to the exclusive jurisdiction of the courts in Victoria.